" We Do Our Best We Promise "
F A Q
1. Why buy online ?
Answer :
We only sell items that we’ve carefully selected for their aesthetics and value for money. In other words, each product on mhlfurniture.com is something that we as customer would buy for ourself as well. We have always aimed to provide each and everyone one of our customers with affordable quality products, making all customers happy customers. If that isn’t enough for you, check out the attached customer reviews and ratings, written by people who’ve bought the product in question. Also, all our products have gone through 100% quality checks before every delivery. So, nothing to worry.
2. What if the furniture doesn’t fit well in my home after I’ve bought ?
Answer :
Our customer service officers will be more than glad to assist you with the product dimensions and provide as much details as possible for you to make an informed decision. Otherwise, you can also refer to the various dimensions as specified on each product description before making your purchase.
3. Why your price so low? Do you sell used, reconditioned or refurbished furniture ?
Answer :
No. All our products are brand-new from the manufacturers, with their original tags and in their original packaging. We can sell at lower price than others due to
– Long standing relationships with our suppliers.
– Low overheads
– Low operating cost
– Zero rental
4. What happen if the goods received if defective ?
Answer :
We will change it at the earliest possible date with no extra charges.
5. How do I place an order ?
Answer :
Place your order simply by clicking on your desired item, stating your preferred size or colour and selecting the “Add To Cart” option. Once you’re done filling up your virtual shopping cart, follow the step-by-step instructions on your screen.
You can choose to have purchased products delivered to your doorstep. Deliveries are usually made within 7-14 working days, depending on the availability of stock in our warehouse and your delivery destination. You’re able to pick a suitable delivery date and time slot from the available ones when you complete your order online.
For most products, you can select online payment with your bank card / credit card .
6. How long do I have to wait for my items to be delivered after i make order ?
Answer:
Delivery is usually within 7-14 working days, unless otherwise stated. Some places with less lori trip will have longer delivery lead time for around 2-3 weeks. You will be able to select your preferred delivery date and time frame when the order is placed online. You will receive an order acknowledgment via email.
7. Can I change the item and delivery date after I place my online order ?
Answer:
Yes. Please notify us on any changes or cancellations at least 48 hrs prior to the original delivery time slot by emailing orders metrohomeliving@gmail.com . For immediate assistance, please call 012-607 4277 during our office hours.We’ll try our utmost to deliver the changes, but there might be delays depending on the availability of your new choice in our stock or slots in our delivery schedule.
8. Can you help to dispose my old furniture ?
Answer:
We encourage customer arrange dispose old furniture yourself. However, if you need us to do that, dispose fee will be charged. Please sent us the picture of old furniture you would like to dispose and we will give you a quote. (Customer service: 012-607 4277)
9. Can we trade in our old furniture ?
Answer :
Sorry we do not take trade in. Imagine for those who do trade in of old furniture, what do they do with it? Either they refurbish it and resell it or they factor the cost into the price of the furniture you purchase. We want you have the best value product, so we only sell brand new furniture.
10. How can I make purchase with confidence if I don’t get to experience the actual product before buying it ?
Answer :
We only sell items that we’ve carefully selected for their aesthetics and value for money. In other words, each product on mhlfurniture.com is something that we as customer would buy for ourself as well. We have always aimed to provide each and everyone one of our customers with affordable quality products, making all customers happy customers. Also, all our products have gone through 100% quality checks before every delivery. So, nothing to worry.